Richard Ash Horseshoes Ltd
Website Terms & Conditions
Version: 1.0
Effective Date: 24 August 2026
Last Reviewed: 24 August 2026
Welcome to www.richardashhorseshoes.co.uk ("the Website"), operated by Richard Ash Horseshoes Limited("Richard Ash Horseshoes", "we", "us" or "our").
By using our Website or placing an order with us, you agree to be bound by these Terms & Conditions.
These Terms are designed to be clear, fair and compliant with current UK consumer legislation[i].
- About Us
Richard Ash Horseshoes Limited is registered in England and Wales.
Company Number: 05464894
VAT Number: GB 860 9194 04
Registered Office:
Bishopbrook House
Cathedral Avenue
Wells
Somerset
BA5 1FD
Trading Address:
Richard Ash Horseshoes
Witherleigh Farm
Mill Road
Barton St David
Somerset
TA11 6DF
Telephone: +44 (0)1458 850653
Email: info@richardashhorseshoes.co.uk
- Using Our Website
You agree to use this Website only for lawful purposes.
You must not:
- interfere with the operation or security of the Website;
- introduce viruses or malicious software;
- attempt to gain unauthorised access to our systems;
- scrape, harvest or copy Website content using automated software without our written permission;
- use the Website in any way which could damage or impair its operation.
We reserve the right to suspend or terminate access where these Terms are breached.
- Intellectual Property
Unless otherwise stated, all content on this Website including:
- photographs
- graphics
- logos
- product descriptions
- text
- videos
- software
- artwork
is owned by Richard Ash Horseshoes Ltd or our licensors.
No material may be copied, reproduced or distributed without our prior written consent.
- Product Information
We make every effort to ensure product descriptions, images and specifications are accurate.
However:
- photographs are for illustration purposes only;
- manufacturers may change packaging or product appearance without notice;
- colours may vary depending on your screen;
- specifications may change without notice.
If a product specification changes significantly, we will contact you before dispatch where appropriate.
- Pricing
Unless stated otherwise:
- all prices shown on our Website are exclusive of VAT;
- delivery charges are additional unless stated otherwise;
- prices may change without notice.
Whilst we endeavour to ensure all pricing is accurate, genuine pricing errors may occasionally occur.
Where an obvious pricing error has occurred, we reserve the right to cancel the order before dispatch and offer you the option of purchasing at the correct price.
- Placing an Order
Products displayed on our Website are an invitation to purchase and do not constitute a binding offer.
After placing an order you will receive an acknowledgement email.
This acknowledgement confirms receipt of your order only and does not mean your order has been accepted.
A contract between us is formed only when we dispatch your goods or issue an Order Confirmation confirming acceptance.
We reserve the right to refuse or cancel any order where:
- products are unavailable;
- payment cannot be authorised;
- pricing errors have occurred;
- we reasonably suspect fraudulent activity; or
- there has been a breach of these Terms.
- Payment
Payment must be made at the time of ordering unless you hold an approved Richard Ash Horseshoes trade credit account.
Accepted payment methods are displayed during checkout.
Trade credit accounts remain subject to agreed payment terms and credit limits.
Late payments may result in:
- suspension of future deliveries;
- withdrawal of credit facilities;
- statutory interest and recovery costs where applicable.
- Delivery
Delivery of products is governed by our separate Delivery Policy, which forms part of these Terms.
Our current standard delivery terms include:
- Mainland UK delivery: £9.95 + VAT
- FREE mainland UK delivery on qualifying orders over £100 excluding VAT
- Certain products (including steel, oversized or hazardous goods) are excluded from free delivery.
Our website currently accepts online orders for delivery within the United Kingdom only.
We export worldwide; however, export orders must be arranged directly with our sales team.
- Returns and Refunds
Returns are governed by our separate Returns & Refund Policy, which forms part of these Terms.
Nothing within these Terms affects your statutory rights.
- Technical Advice
Richard Ash Horseshoes employs experienced staff who are pleased to offer technical guidance and product recommendations.
Any advice provided is given in good faith based upon our knowledge and experience.
It remains the responsibility of the purchaser and/or farrier to determine that products are suitable for their intended purpose and correctly fitted.
- Product Safety
Many of the products we supply are professional tools and equipment.
Products should only be used:
- by suitably trained persons;
- in accordance with the manufacturer's instructions;
- using appropriate personal protective equipment where required.
Richard Ash Horseshoes accepts no responsibility for injury or damage arising from misuse of products.
Nothing in this clause limits liability where liability cannot legally be excluded.
- Business Customersi
Many of our customers purchase products for business purposes.
Where you purchase goods in the course of business, certain consumer rights (including cancellation rights) may not apply.
These Terms are subject to all applicable UK legislation.
- Risk and Ownership
Responsibility for goods passes to you upon delivery.
Ownership of goods remains with Richard Ash Horseshoes until payment has been received in full.
For business customers, we reserve the right to recover unpaid goods supplied under our retention of title provisions.
- Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any liability that cannot legally be excluded.
Subject to the above, Richard Ash Horseshoes shall not be liable for:
- indirect or consequential loss;
- loss of profits;
- loss of business;
- loss of anticipated savings;
- loss of goodwill;
- interruption to business.
Where liability cannot be excluded, our total liability shall not exceed the value of the goods supplied.
- Website Availability
Whilst we endeavour to ensure the Website is continuously available, we do not guarantee uninterrupted access.
We may suspend or withdraw the Website without notice for maintenance, upgrades or operational reasons.
- Links to Other Websites
Our Website may contain links to third-party websites.
These are provided for convenience only.
Richard Ash Horseshoes has no control over third-party websites and accepts no responsibility for their content or operation.
- Privacy
Our collection and use of personal information is governed by our Privacy Policy and Cookie Policy.
- Changes to these Terms
We may update these Terms from time to time.
The latest version will always be published on our Website.
Continued use of the Website constitutes acceptance of any revised Terms.
- Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the English courts.
- Contact Us
If you have any questions regarding these Terms or any order placed through our Website, please contact us.
Richard Ash Horseshoes Ltd
Witherleigh Farm
Mill Road
Barton St David
Somerset
TA11 6DF
Telephone: +44 (0)1458 850653
Email: info@richardashhorseshoes.co.uk
Website: www.richardashhorseshoes.co.uk
[i] Business Customers
Richard Ash Horseshoes supplies both consumers and trade customers, including professional farriers, equine professionals, retailers and wholesalers.
Certain provisions of our Website Terms & Conditions, Delivery Policy, Returns & Refund Policy, Privacy Policy and Cookie Policy apply only to consumers purchasing for personal use. Purchases made in the course of a trade, business, craft or profession may be subject to different legal rights and remedies.
Nothing in these policies is intended to exclude or limit any statutory rights or obligations that cannot lawfully be excluded or restricted under applicable law.
These policies should be read together with our Website Terms & Conditions. In the event of any inconsistency, the Website Terms & Conditions shall prevail except where consumer protection legislation requires otherwise.
- Returns & Refund Policy
- Delivery Policy
- Privacy Policy
- Cookie Policy
THEME FEATURES
Responsive Web Design
Show up awesome on both Mac, Windows, iPad, iPhone, Tablets, Android and Windows Phone. Also, fit your various screens: Design in optimized for all most popular screen resolutions. When screen is resized, design elements are transformed smoothly on each breakpoint (from 320 to 1280 pixels) in order to adapt to the current resolution.Uses CSS 3 / HTML 5 + Bootstrap 4 and Google Web Fonts.
Supported Theme Editor
Create your own theme style with Theme Editor.
Supported Page Builder
Create your own theme style with Page Builder.
Popup Newsletter
Popup Newsletter: This add-on for all pages is going to make your guests easily sign up for newsletters once they visit the site. Besides, you can also add in different social media icons or whatever you want your customers to pay attention to.
Ajax Popup Login & Registration
This add-on adds the possibility for frontend Bigcommerce users to login, register & logout via an AJAX sidebar. AJAX is a combination of technologies that will let users updating parts of a your web store without reloading the entire page. Ex.: when you want to log in to account dashboard, clicking the “Sign In” top link will going to the My Account Page.
With AJAX Login, clicking the “Sign In” top link will display a sidebar so users can login without going to My Account page. This add-on will help you decrease the number of pages your customers need to load to access their account and thus improve their navigation through your website.
Side Cart
Before, the shopping information going through a shopping cart page. With this new development, the shopping cart block only appears when you click the mouse to the cart. Plus your guests can quick view the cart at any page when they want.
Quick Edit Cart
Quick Edit Cart is a great solution which allows your customers to change products directly in the dropdown cart or the side cart, simplify the complicated process of switching to the cart page to add new products or change the other variants. This helps to motivate customers to buy more and more.
Quick Edit Cart let customers edit any product options quickly and easily. Our BigCommerce add-on adds a simple EDIT button beside each product in your cart in order to boots your sales, improve user experience and increase the conversions rate.
Product Labels
With our new development integrated in the Bigcommerce templates, you can create labels or icons for 'Sale' products or other easily and user-friendly.
Advanced Mega Menu
Mega Menu (Advanced) - Multiple columns menu. Besides using Bigcommerce's default menu, you can also use our expanded menu. With Mega menu you can easily added to your menu of the image banners, video clips, paragraph text, static block, etc...
This makes the menu you become rich, eye-catching and so convenient. Also, your menu can have multiple columns with the dropdowns and you can arrangement to suit the store structure.
Custom Form - Ask An Expert
We know it can be difficult sometimes to provide some special bulky products and you cannot use Estimate Shipping and Tax (Bigcommerce Default feature). We think that our Product Inrequire Feature can be of help. With this feature, you can have customers’ information and send them a proper price list or whatever services they are asking from you. You can easily customize the content in the text fields to match your products/services at its best (You can either insert or delete some unnecessary text fields).
Besides, you can use this add-on to make it a Book A Table Form (used in restaurant) or make it any kind of form that you want your customers to fill in to have more information. All you have to do is ask and let’s see what we can give.
* Please note: Your customers' emails will be sent to your mailbox and it does not register an order to the BC system.
Sticky Add To Cart
Makes it as easy as possible for your customers to make a PURCHASE with BigCommerce Add-on: Sticky Add To Cart (Stencil Ready). Your customers will have an impossible-to-miss Add to cart bar always visible in product detailed page and make them think about Checkout process.
Our BigCommerce add-on helps you boots your sales, improve user experience and increase conversions rate. A great Call-to-Action feature your store must have.
Ajax Infinite Scroll
Ajax Infinite Scroll – Besides using Bigcommerce’s default paging, you can also use our infinite scroll feature. Infinite scroll has been called autopagerize, unpaginate, endless pages. But essentially it is pre-fetching content from a subsequent page and adding it directly to the user’s current page.
* Please note: This add-on is just working in the Category Page and not compatible with the Bigcommerce Faceted Search (Product Filtering)
Frequently Bought Together: Grouped Products
Boost your sales by showing that you are to truly understand what your customers value then responding with products and corresponding features that truly meet those needs.
Product Image Swap
Product Image Swap – allows your customer to view two different images of your product while browsing your Homepage, Category Page and Product Details Pages. If a product carries multiple images, this add-on will show the 2nd image listing from product thumbnails. When a user hover over any product listed in Homepage, Categories Page, Featured Products, New Products, etc… It will display the second image for that product.
Recent Sales Popup Notifications
Boost your sales faster by displaying purchase activities notification with our Recent Sales Popup Notifications*
Sales popup is a great tool to let site visitors see your products more frequently and make them think that their favorite items are selling out fast. You can setup for your New products, Top Seller or any special products. This popup is an effective killer Call-to-Action when it pushes your customers to click the Add To Cart button.
Grid / List View
Grid / List Toggle is a simple add-on which adds a GRID / LIST toggle button to your product archives allowing users to, toggle between grid / list views of your products on your Bigcommerce store. The LIST view mode arranges products in a vertical list and pulls in the excerpt to give a more detailed overview.
Special Features In Product Details Page
Outstanding features are easily set up in the Product Details Page such as: Sizechart, Compare Colors, Countdown, Buy It Now, Viewing By Customers, Product Tabs,...
Extra space for Promotion Text, Banners, Store Information, Links
Well-designed and informative contents (managed in the back end) help your guests access what they want at the fastest.
Custom Contact Page
Custom Contact Page
Custom Brands Page by Alphabet (A-Z)
Custom Brands Page by Alphabet (A-Z)
Feature: Before You Leave
Before You Leave - is built with a mission to provide you a powerful and simple way to convert more visitors to buyers from who intend to leave your website after a certain time.Our add-on provides you a user-friendly popup which will show up after your customers don’t have any actions on your store in a certain time which is setup by store owner.
You can show the promotion content, upsell products, discount program to attract visitor’s attention who want to abandon your store.
Compressed Javascript Library
JS files are compressed to speed up loading time at best.
Include Google’s Rich Product Snippets for Better SEO
Include Google’s Rich Product Snippets for Better SEO and Google AMP aslo added.