Privacy Policy

Richard Ash Horseshoes Ltd

Privacy Policy[i]

Version: 1.0
Effective Date: 24 August 2026
Last Reviewed: 24 August 2026

Richard Ash Horseshoes Limited ("Richard Ash Horseshoes", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order or otherwise interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Richard Ash Horseshoes Limited

Registered in England & Wales No. 05464894

VAT No. GB 860 9194 04

Registered Office:

Bishopbrook House

Cathedral Avenue

Wells

Somerset

BA5 1FD

Trading Address:

Witherleigh Farm

Mill Road

Barton St David

Somerset

TA11 6DF

Telephone: +44 (0)1458 850653

Email: info@richardashhorseshoes.co.uk

Richard Ash Horseshoes Limited is the Data Controller responsible for your personal information.

2. Information We Collect

Depending on how you interact with us, we may collect:

Identity Information

• Name
• Company name
• Job title
• Customer account details

Contact Information

• Billing address
• Delivery address
• Telephone numbers
• Email address

Financial Information

We do not store your payment card details.

Payments are securely processed by our authorised payment providers Stripe, PayPal and Cardnet.

We may retain limited transaction information such as:

• payment method
• payment status
• invoice history

Order Information

• products purchased
• order history
• delivery information
• returns
• warranty claims

Website Information

When you use our website we may collect:

• IP address
• browser type
• operating system
• pages visited
• referring website
• date and time of visit

Marketing Preferences

Where you choose to receive marketing communications we may record:

• newsletter subscriptions
• marketing preferences
• consent history

3. How We Collect Information

We collect information when you:

• visit our website;
• create an account;
• place an order;
• request a quotation;
• apply for a trade account;
• contact us by telephone or email;
• subscribe to our newsletter;
• enter competitions or promotions;
• leave product reviews;
• communicate with us on social media.

4. How We Use Your Information

We use your personal information to:

• process and deliver orders;
• manage your account;
• respond to enquiries;
• provide customer support;
• process returns and warranties;
• administer trade credit accounts;
• improve our website;
• prevent fraud;
• comply with legal obligations;
• send marketing communications where you have chosen to receive them.

5. Lawful Basis for Processing

Under UK GDPR we process your personal information because:

Contract

To fulfil orders and provide our services.

Legal Obligation

To comply with accounting, taxation and other legal requirements.

Legitimate Interests

To improve our business, prevent fraud and provide customer service.

Consent

Where required, such as for email marketing or non-essential cookies.

6. Marketing

We may send information about:

• new products;
• promotions;
• offers;
• events;
• technical information;
• product launches.

You may unsubscribe at any time by:

• clicking the unsubscribe link in our emails; or
• contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

7. Who We Share Information With

We only share information where necessary.

This may include:

Delivery Partners

To deliver your orders.

Payment Providers

To process secure payments.

IT & Website Providers

Including providers who host or maintain our website and ecommerce systems.

Professional Advisers

Such as accountants, auditors, insurers and legal advisers.

Government Authorities

Where required by law.

8. International Transfers

Most personal information is stored within the United Kingdom.

Where information is transferred outside the UK, we will ensure appropriate safeguards are in place as required by UK GDPR.

9. How Long We Keep Information

We only keep personal information for as long as necessary.

Typical retention periods include:

Retention periods may be extended where required by law.

10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information.

These include:

• secure website encryption (SSL);
• password-protected systems;
• restricted staff access;
• secure payment processing;
• regular software updates;
• staff training.

No internet transmission is completely secure; however, we take reasonable steps to protect your information.

11. Cookies

Our website uses cookies.

Some cookies are essential for the operation of the website.

Others help us understand how visitors use the site so we can improve it.

Further information is available in our separate Cookie Policy.

12. Your Rights

Under UK GDPR you have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of information in certain circumstances;
• restrict processing;
• object to processing;
• withdraw consent where processing is based on consent;
• request transfer of your information to another provider where applicable.

Most requests are free of charge.

We will normally respond within one month.

13. How to Exercise Your Rights

Please contact us using the details below.

Telephone:

+44 (0)1458 850653

Email:

info@richardashhorseshoes.co.uk

14. Complaints

If you believe we have not handled your personal information correctly, please contact us first so we can try to resolve your concerns.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

15. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of third-party websites and recommend that you read their privacy policies.

16. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Richard Ash Horseshoes Ltd

Witherleigh Farm

Mill Road

Barton St David

Somerset

TA11 6DF

Telephone: +44 (0)1458 850653

Email: info@richardashhorseshoes.co.uk

[i] Business Customers

Richard Ash Horseshoes supplies both consumers and trade customers, including professional farriers, equine professionals, retailers and wholesalers.

Certain provisions of our Website Terms & Conditions, Delivery Policy, Returns & Refund Policy, Privacy Policy and Cookie Policy apply only to consumers purchasing for personal use. Purchases made in the course of a trade, business, craft or profession may be subject to different legal rights and remedies.

Nothing in these policies is intended to exclude or limit any statutory rights or obligations that cannot lawfully be excluded or restricted under applicable law.

These policies should be read together with our Website Terms & Conditions. In the event of any inconsistency, the Website Terms & Conditions shall prevail except where consumer protection legislation requires otherwise.

THEME FEATURES

Responsive Web Design

Show up awesome on both Mac, Windows, iPad, iPhone, Tablets, Android and Windows Phone. Also, fit your various screens: Design in optimized for all most popular screen resolutions. When screen is resized, design elements are transformed smoothly on each breakpoint (from 320 to 1280 pixels) in order to adapt to the current resolution.Uses CSS 3 / HTML 5 + Bootstrap 4 and Google Web Fonts.

Supported Theme Editor

Create your own theme style with Theme Editor.

Supported Page Builder

Create your own theme style with Page Builder.

Popup Newsletter

Popup Newsletter: This add-on for all pages is going to make your guests easily sign up for newsletters once they visit the site. Besides, you can also add in different social media icons or whatever you want your customers to pay attention to.

Ajax Popup Login & Registration

This add-on adds the possibility for frontend Bigcommerce users to login, register & logout via an AJAX sidebar. AJAX is a combination of technologies that will let users updating parts of a your web store without reloading the entire page. Ex.: when you want to log in to account dashboard, clicking the “Sign In” top link will going to the My Account Page.

With AJAX Login, clicking the “Sign In” top link will display a sidebar so users can login without going to My Account page. This add-on will help you decrease the number of pages your customers need to load to access their account and thus improve their navigation through your website.

Side Cart

Before, the shopping information going through a shopping cart page. With this new development, the shopping cart block only appears when you click the mouse to the cart. Plus your guests can quick view the cart at any page when they want.

Quick Edit Cart

Quick Edit Cart is a great solution which allows your customers to change products directly in the dropdown cart or the side cart, simplify the complicated process of switching to the cart page to add new products or change the other variants. This helps to motivate customers to buy more and more.

Quick Edit Cart let customers edit any product options quickly and easily. Our BigCommerce add-on adds a simple EDIT button beside each product in your cart in order to boots your sales, improve user experience and increase the conversions rate.

Product Labels

With our new development integrated in the Bigcommerce templates, you can create labels or icons for 'Sale' products or other easily and user-friendly.

Advanced Mega Menu

Mega Menu (Advanced) - Multiple columns menu. Besides using Bigcommerce's default menu, you can also use our expanded menu. With Mega menu you can easily added to your menu of the image banners, video clips, paragraph text, static block, etc...

This makes the menu you become rich, eye-catching and so convenient. Also, your menu can have multiple columns with the dropdowns and you can arrangement to suit the store structure.

Custom Form - Ask An Expert

We know it can be difficult sometimes to provide some special bulky products and you cannot use Estimate Shipping and Tax (Bigcommerce Default feature). We think that our Product Inrequire Feature can be of help. With this feature, you can have customers’ information and send them a proper price list or whatever services they are asking from you. You can easily customize the content in the text fields to match your products/services at its best (You can either insert or delete some unnecessary text fields).

Besides, you can use this add-on to make it a Book A Table Form (used in restaurant) or make it any kind of form that you want your customers to fill in to have more information. All you have to do is ask and let’s see what we can give.

* Please note: Your customers' emails will be sent to your mailbox and it does not register an order to the BC system.

Sticky Add To Cart

Makes it as easy as possible for your customers to make a PURCHASE with BigCommerce Add-on: Sticky Add To Cart (Stencil Ready). Your customers will have an impossible-to-miss Add to cart bar always visible in product detailed page and make them think about Checkout process.

Our BigCommerce add-on helps you boots your sales, improve user experience and increase conversions rate. A great Call-to-Action feature your store must have.

Ajax Infinite Scroll

Ajax Infinite Scroll – Besides using Bigcommerce’s default paging, you can also use our infinite scroll feature. Infinite scroll has been called autopagerize, unpaginate, endless pages. But essentially it is pre-fetching content from a subsequent page and adding it directly to the user’s current page.

* Please note: This add-on is just working in the Category Page and not compatible with the Bigcommerce Faceted Search (Product Filtering)

Frequently Bought Together: Grouped Products

Boost your sales by showing that you are to truly understand what your customers value then responding with products and corresponding features that truly meet those needs.

Product Image Swap

Product Image Swap – allows your customer to view two different images of your product while browsing your Homepage, Category Page and Product Details Pages. If a product carries multiple images, this add-on will show the 2nd image listing from product thumbnails. When a user hover over any product listed in Homepage, Categories Page, Featured Products, New Products, etc… It will display the second image for that product.

Recent Sales Popup Notifications

Boost your sales faster by displaying purchase activities notification with our Recent Sales Popup Notifications*

Sales popup is a great tool to let site visitors see your products more frequently and make them think that their favorite items are selling out fast. You can setup for your New products, Top Seller or any special products. This popup is an effective killer Call-to-Action when it pushes your customers to click the Add To Cart button.

Grid / List View

Grid / List Toggle is a simple add-on which adds a GRID / LIST toggle button to your product archives allowing users to, toggle between grid / list views of your products on your Bigcommerce store. The LIST view mode arranges products in a vertical list and pulls in the excerpt to give a more detailed overview.

Special Features In Product Details Page

Outstanding features are easily set up in the Product Details Page such as: Sizechart, Compare Colors, Countdown, Buy It Now, Viewing By Customers, Product Tabs,...

Extra space for Promotion Text, Banners, Store Information, Links

Well-designed and informative contents (managed in the back end) help your guests access what they want at the fastest.

Custom Contact Page

Custom Contact Page

Custom Brands Page by Alphabet (A-Z)

Custom Brands Page by Alphabet (A-Z)

Feature: Before You Leave

Before You Leave - is built with a mission to provide you a powerful and simple way to convert more visitors to buyers from who intend to leave your website after a certain time.Our add-on provides you a user-friendly popup which will show up after your customers don’t have any actions on your store in a certain time which is setup by store owner.

You can show the promotion content, upsell products, discount program to attract visitor’s attention who want to abandon your store.

Compressed Javascript Library

JS files are compressed to speed up loading time at best.

Include Google’s Rich Product Snippets for Better SEO

Include Google’s Rich Product Snippets for Better SEO and Google AMP aslo added.