This policy contains details of the delivery methods, delivery times and charges that apply to orders for our products made through our website.
1. Free delivery
We offer free standard delivery to all mainland UK addresses on orders over GBP 250 (excluding VAT) with the exception of steel. All other orders will be subject to delivery charges as detailed below.
2. Where we deliver to
We currently deliver to the following countries and territories: England, Scotland, Wales, Northern Ireland, Republic of Ireland. We may from time to time agree to delivery products to other countries and territories. Please contact us and we will endeavour to accomodate your request.
3. Delivery options and periods
If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:
- standard delivery; and
- collect in store
The table below indicates the time periods within which delivery is usually completed.
Delivery method |
Typical delivery period |
Standard Mainland UK delivery |
1-2 working days |
Standard Non-Mainland UK delivery |
2-4 working days |
Standard European delivery |
2-5 working days |
Standard International delivery |
3-9 working days |
If you place your order before 2pm on a working day, these time periods run from the close of business on that day; if you place your order after 2pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
Please note that the delivery periods set out above are indicative only and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
For mainland UK destinations, we offer a flat rate delivery charge based on your order total to keep delivery charges simple and low. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
Standard delivery charges for mainland United Kingdom destinations are as follows:
Online Expenditure (exc. VAT) |
Delivery Cost (£) |
£0.01 - £9.99 |
£3.99 |
£10.00 - £49.99 |
£6.99 |
£50.00 - £249.99 |
£9.99 |
£250 and above |
Free |
Collect in store |
Free |
For non-mainland UK destinations, applicable delivery charges will depend upon the location of the delivery address and the size and weight of the products in your order. Please note that weights are of the packaged item and rounded up and surcharges may apply. A member of the sales team will contact you with a precise quote for delivery once calculated.
6. Delivery tracking
Delivery tracking is available in respect of all orders for our products.
To track your delivery, enter your order number (which is provided in your order confirmation email) into the delivery service provider's website here at Interlink Express.
7. Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
9. Collection
If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Please call or speak to one of our team for more details or see our full Terms and Conditions here.
THEME FEATURES
Responsive Web Design
Show up awesome on both Mac, Windows, iPad, iPhone, Tablets, Android and Windows Phone. Also, fit your various screens: Design in optimized for all most popular screen resolutions. When screen is resized, design elements are transformed smoothly on each breakpoint (from 320 to 1280 pixels) in order to adapt to the current resolution.Uses CSS 3 / HTML 5 + Bootstrap 4 and Google Web Fonts.
Supported Theme Editor
Create your own theme style with Theme Editor.
Supported Page Builder
Create your own theme style with Page Builder.
Popup Newsletter
Popup Newsletter: This add-on for all pages is going to make your guests easily sign up for newsletters once they visit the site. Besides, you can also add in different social media icons or whatever you want your customers to pay attention to.
Ajax Popup Login & Registration
This add-on adds the possibility for frontend Bigcommerce users to login, register & logout via an AJAX sidebar. AJAX is a combination of technologies that will let users updating parts of a your web store without reloading the entire page. Ex.: when you want to log in to account dashboard, clicking the “Sign In” top link will going to the My Account Page.
With AJAX Login, clicking the “Sign In” top link will display a sidebar so users can login without going to My Account page. This add-on will help you decrease the number of pages your customers need to load to access their account and thus improve their navigation through your website.
Side Cart
Before, the shopping information going through a shopping cart page. With this new development, the shopping cart block only appears when you click the mouse to the cart. Plus your guests can quick view the cart at any page when they want.
Quick Edit Cart
Quick Edit Cart is a great solution which allows your customers to change products directly in the dropdown cart or the side cart, simplify the complicated process of switching to the cart page to add new products or change the other variants. This helps to motivate customers to buy more and more.
Quick Edit Cart let customers edit any product options quickly and easily. Our BigCommerce add-on adds a simple EDIT button beside each product in your cart in order to boots your sales, improve user experience and increase the conversions rate.
Product Labels
With our new development integrated in the Bigcommerce templates, you can create labels or icons for 'Sale' products or other easily and user-friendly.
Advanced Mega Menu
Mega Menu (Advanced) - Multiple columns menu. Besides using Bigcommerce's default menu, you can also use our expanded menu. With Mega menu you can easily added to your menu of the image banners, video clips, paragraph text, static block, etc...
This makes the menu you become rich, eye-catching and so convenient. Also, your menu can have multiple columns with the dropdowns and you can arrangement to suit the store structure.
Custom Form - Ask An Expert
We know it can be difficult sometimes to provide some special bulky products and you cannot use Estimate Shipping and Tax (Bigcommerce Default feature). We think that our Product Inrequire Feature can be of help. With this feature, you can have customers’ information and send them a proper price list or whatever services they are asking from you. You can easily customize the content in the text fields to match your products/services at its best (You can either insert or delete some unnecessary text fields).
Besides, you can use this add-on to make it a Book A Table Form (used in restaurant) or make it any kind of form that you want your customers to fill in to have more information. All you have to do is ask and let’s see what we can give.
* Please note: Your customers' emails will be sent to your mailbox and it does not register an order to the BC system.
Sticky Add To Cart
Makes it as easy as possible for your customers to make a PURCHASE with BigCommerce Add-on: Sticky Add To Cart (Stencil Ready). Your customers will have an impossible-to-miss Add to cart bar always visible in product detailed page and make them think about Checkout process.
Our BigCommerce add-on helps you boots your sales, improve user experience and increase conversions rate. A great Call-to-Action feature your store must have.
Ajax Infinite Scroll
Ajax Infinite Scroll – Besides using Bigcommerce’s default paging, you can also use our infinite scroll feature. Infinite scroll has been called autopagerize, unpaginate, endless pages. But essentially it is pre-fetching content from a subsequent page and adding it directly to the user’s current page.
* Please note: This add-on is just working in the Category Page and not compatible with the Bigcommerce Faceted Search (Product Filtering)
Frequently Bought Together: Grouped Products
Boost your sales by showing that you are to truly understand what your customers value then responding with products and corresponding features that truly meet those needs.
Product Image Swap
Product Image Swap – allows your customer to view two different images of your product while browsing your Homepage, Category Page and Product Details Pages. If a product carries multiple images, this add-on will show the 2nd image listing from product thumbnails. When a user hover over any product listed in Homepage, Categories Page, Featured Products, New Products, etc… It will display the second image for that product.
Recent Sales Popup Notifications
Boost your sales faster by displaying purchase activities notification with our Recent Sales Popup Notifications*
Sales popup is a great tool to let site visitors see your products more frequently and make them think that their favorite items are selling out fast. You can setup for your New products, Top Seller or any special products. This popup is an effective killer Call-to-Action when it pushes your customers to click the Add To Cart button.
Grid / List View
Grid / List Toggle is a simple add-on which adds a GRID / LIST toggle button to your product archives allowing users to, toggle between grid / list views of your products on your Bigcommerce store. The LIST view mode arranges products in a vertical list and pulls in the excerpt to give a more detailed overview.
Special Features In Product Details Page
Outstanding features are easily set up in the Product Details Page such as: Sizechart, Compare Colors, Countdown, Buy It Now, Viewing By Customers, Product Tabs,...
Extra space for Promotion Text, Banners, Store Information, Links
Well-designed and informative contents (managed in the back end) help your guests access what they want at the fastest.
Custom Contact Page
Custom Contact Page
Custom Brands Page by Alphabet (A-Z)
Custom Brands Page by Alphabet (A-Z)
Feature: Before You Leave
Before You Leave - is built with a mission to provide you a powerful and simple way to convert more visitors to buyers from who intend to leave your website after a certain time.Our add-on provides you a user-friendly popup which will show up after your customers don’t have any actions on your store in a certain time which is setup by store owner.
You can show the promotion content, upsell products, discount program to attract visitor’s attention who want to abandon your store.
Compressed Javascript Library
JS files are compressed to speed up loading time at best.
Include Google’s Rich Product Snippets for Better SEO
Include Google’s Rich Product Snippets for Better SEO and Google AMP aslo added.